Shipping & Returns
Shipping
All orders are shipped via the United States Postal Service (USPS) from our L.A. shop within 1-2 business days after processing payment.
USPS transit time takes 2-5 business days in the U.S. and 7-21 days International. We are not responsible for USPS shipping delays.
Free Shipping:
- Free Shipping on orders of $50 or more in the U.S. (Excluding Teepees)
- Free Shipping on orders of $100 or more International (Excluding Teepees)
Flat Rates:
- $4.95 on orders of $49.99 or less for all our U.S. customers
- $14.95 on orders of $99.99 or less for all our International customers (Excluding Teepees)
All shipping options will be displayed at checkout.
Faster shipping options are available on the checkout page for an additional cost. Please note that the processing time above still applies. We are not responsible for shipping delays outside of our control. Shipping rates do not include International customs or tariff fees. PoisePup is not responsible for any customs costs or issues that may occur.
Return Policy
At PoisePup we want you to be 100% satisfied. Please double check your sizing to save time and money.
We believe in our products and know that you will love them too! If for any reason you would like to return your product(s), please note the following criteria:
- Items must be returned or exchanged within 14 days of delivery. Package must be postmarked within 14 days of delivery
- All items must be brand new, unwashed, and hair-free
- Include your receipt or invoice
- For U.S. customers, please use USPS to return the item(s), as other couriers do not ship to PO Boxes
Please send items to:
Star Dachshund LLC
1500 Rosecrans Ave.
PMB#650 Suite#500
Manhattan Beach, CA 90266
Customer is responsible for associated shipping costs. We recommend using a tracking shipping service, as we cannot guarantee we will receive your item(s).
Once return is received, inspected, and approved based on our policy above, please allow 5-7 days for processing. Credit will be automatically applied to your original form of payment.
Note: Teepees or any items marked as FINAL SALE cannot be returned or exchanged.
Exchange Policy
Due to possibility of our product(s) selling out, we do not to accept exchanges at this time. We recommend following the return policy above for the return of your product(s) and then purchasing your desired size and/or color.
Contact Us
Please feel free to email us at hello@poisepup.com for any questions you may have. We are happy to assist you!